At Hawaii Information Consortium, LLC., our sole focus is to build, manage, and maintain electronic government solutions and the eHawaii.gov State portal and official website for the State of Hawaii. Our goal is to make interacting with the government easier for the public by bringing services online and improving government efficiency. eHawaii.gov was initially launched in 2000. Since then over 90 web-based applications have been deployed and over 2.5 million citizens come to our site annually. View the full list of our services. While we operate as a for-profit company, state agencies, counties and local government can in many cases, work with us at no cost by utilizing our unique self funded model.
Located in downtown Honolulu we employ 32 full time staff members.
The portal manager is the Hawaii Information Consortium, LLC., a Hawaii corporation and wholly owned subsidiary of eGovernment firm NIC Inc. (NASDAQ: EGOV – News).
NIC, a leading eGovernment solutions provider, has similar agreements with 26 other states, including Alabama, Arizona, Arkansas, Colorado, Delaware, Idaho, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Mississippi, Montana, Nebraska, New Mexico, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia and West Virginia.
What We Do
- Build customized online applications that include but are not limited to searching for data, submitting forms, renewing licenses, buying permits, and paying taxes
- Build and design websites for government agencies as well as offering content management services to easily manage the website after completion (for non technical users)
- Website and application hosting
- Form and survey tools
- Process credit card and electronic payments
- Offer consulting services to help improve government websites and online applications
- Marketing of online services on behalf of the state
- Offer phone and email customer service for applications we build
What We Don’t Do
- Work with any non-official government or municipal entity
Oversight of Our Operation
The twentieth Legislature, in 2000 passed Act 292 establishing the Access Hawaii Committee (AHC) to oversee the state of Hawaii’s internet portal activities.
Pursuant to Act 292, the AHC coordinates the activities of HIC and the departments and agencies that utilize the Portal. The committee provides oversight of the portal manager including:
- Review of the annual strategic plan and periodic reports on potential new applications and services submitted by the portal manager;
- Review and approval of all charges to portal users;
- Review and approval of service level agreements negotiated by government agencies with the portal manager;
- Review of the annual financial reports and audit of the portal manager;
- Review of annual customer satisfaction surveys conducted by the portal manager; and
- Review of performance measures of the portal submitted as part of the service management plan for portal-wide indicators and application specific indicators.