Who Are We?

At Hawaii Information Consortium (HIC), our goal is to bring government services to the people. Our sole focus is to develop, manage, and maintain online services, most of which are completed at NO cost to the state of Hawaii or its taxpayers. While we operate as a for-profit company, state agencies, counties and local government can in many cases, work with us at no cost by utilizing our unique self funded model. We also manage the official website for the state of Hawaii, Hawaii.gov.

Since our creation in 2000, over 110 web-based applications have been deployed and over 2.5 million citizens visit our site annually. View the full list of our services.

Located in downtown Honolulu we employ 35 full time staff members.

The portal manager is the Hawaii Information Consortium, LLC., a Hawaii corporation and wholly owned subsidiary of eGovernment firm NIC Inc. (NASDAQ: EGOV – News).

NIC, a leading eGovernment solutions provider, has similar agreements with 32 other states, including:  Alabama, Arkansas, Colorado, Connecticut, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan Secretary of State, Mississippi, Montana, Nebraska, New Jersey, New Mexico, Oklahoma, Oregon, Pennsylvania, Pre-Employment Screening Program (US Department of Transportation), Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia & Wisconsin.

What We Do

  • Develop customized online services that include but are not limited to:  searching for data, submitting forms, renewing licenses, buying permits, and paying taxes.
  • Website development and design using WordPress.
  • Hosting.
  • Use of form and survey tools.
  • Processing payments via credit card or electronic checks.
  • Offer consulting services to help improve existing government services and increase efficiency.
  • Marketing & promotion of services.
  • Offer phone and email customer service for services we build.

What We Don’t Do

  • Work with any non-official government or municipal entity.

Oversight of Our Operation

The twentieth Legislature, in 2000 passed Act 292 establishing the Access Hawaii Committee (AHC) to oversee the state of Hawaii’s internet portal activities.

Pursuant to Act 292, the AHC coordinates the activities of HIC and the departments and agencies that utilize the portal. The committee provides oversight of the portal manager including:

  1. Review of the annual strategic plan and periodic reports on potential new applications and services submitted by the portal manager;
  2. Review and approval of all charges to portal users;
  3. Review and approval of service level agreements negotiated by government agencies with the portal manager;
  4. Review of the annual financial reports and audit of the portal manager;
  5. Review of annual customer satisfaction surveys conducted by the portal manager; and
  6. Review of performance measures of the portal submitted as part of the service management plan for portal-wide indicators and application specific indicators.

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