If a customer has a question or problem while using an eHawaii.gov service, our customer service and technical support team are available to help via telephone, email, or live chat.
All islands: 808-695-4620
Toll Free: 866-448-0725
Assistance is available during the business hours of 7:30am to 4:30pm Hawaiian Standard Time Monday through Friday. Messages left outside this time frame will be promptly returned.
We strive to answer all email requests within 1 business day.
Live chat is an innovative service where users can chat with us in real time to get their questions answered. If none of our representatives are available or it is outside business hours, you have the option of sending an email to us via the chat system.
Questions, issues or compliments? All of our partners have a primary contact for each application that we host. We develop business continuity plans for various scenarios, enabling us to handle adversity quickly. A 24-hour emergency technical support line is also provided.